Terms & Conditions of Use for winbox apps Malaysia

Welcome to winbox apps. These terms and conditions ("Terms") constitute a legally binding agreement between you ("Player" or "Member") and winbox apps ("Platform", "we", "us"). These terms govern your use of the winboxapps.net website, mobile application winbox apps, and all related services we offer.

By accessing, registering, logging in to, or using any part of the platform winbox apps, you expressly confirm that you have read, understood, and agreed to be bound by all terms and conditions set out in this document, including our Privacy Policy and any applicable game-specific or promotion-specific rules.

If you do not agree with any part of these terms, please discontinue use of the platform winbox apps immediately. Continued use of the platform constitutes full acceptance of all updated terms.

To register and use the platform winbox apps, you must meet all of the following eligibility requirements:

• Aged 18 years of age or older at the time of registration and throughout your use of the platform.
• Reside in or access the platform from a location where such use is lawful under local law.
• Has never had their account terminated by winbox apps previously for terms violation.
• Not currently on any self-exclusion list submitted voluntarily or by a relevant authority.
• Registering using true, accurate, and up-to-date personal information.

Each player is only permitted to hold one (1) active account only. Holding multiple accounts — whether under different names, email addresses, phone numbers, or payment details — is strictly prohibited and constitutes a serious breach of these terms.

Upon registration, you are required to provide accurate information including your full name, MyKad number, active Malaysian mobile number, and a valid email address. Providing false or misleading information constitutes a breach of these terms and may result in immediate account termination.

Winbox apps reserves the right to reject any registration application without providing a reason, at our sole discretion.

Winbox apps offers a variety of payment methods suited for Malaysian players. All transactions are processed in Malaysian Ringgit (RM / MYR).

Accepted Deposit Methods:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (QR and transfer)
• FPX Online Banking — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other Malaysian banks

The minimum deposit is RM 10 and will be credited to your account within 30 seconds to 5 minutes depending on the method chosen. If your deposit has not been credited within 15 minutes, please contact our customer support team winbox apps immediately.

The minimum withdrawal amount is RM 30. For standard withdrawals, processing takes between 15 minutes and 24 working hours. VIP players are entitled to withdrawal processing within 5 minutes. All withdrawals are subject to completion of identity verification (KYC).

Winbox apps reserves the right to delay or reject a withdrawal if there is reasonable suspicion of fraud, money laundering, or a breach of terms. In such cases, we will notify you via your registered email or phone number within 48 hours.

All bonus offers and promotions at winbox apps subject to the specific terms and conditions stated in each respective promotion. The general conditions applicable to all bonuses are as follows:

• Each bonus may only be claimed once unless otherwise stated in the promotional terms.
• Rollover requirements must be fully met before winnings derived from bonus funds may be withdrawn. The applicable rollover ratio is stated in each respective promotion.
• The welcome bonus is exclusively for new members who have not previously registered an account with winbox apps previously.
• Using multiple accounts to claim the same bonus constitutes fraud and will result in the cancellation of all bonuses and account termination.
• Winbox apps reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonuses are non-transferable between accounts and cannot be directly exchanged for cash.

To avoid any misunderstanding, please read the full terms of each promotion on the Promotions before claiming it. If you have any questions regarding bonus terms, our support team is available 24/7.

Platform winbox apps offers a wide range of game categories including slots, Live Casino (baccarat, roulette, blackjack), poker, Sports Betting (Malaysia Super League, EPL, badminton), e-sports, and progressive jackpots. Each game category has its own specific rules that apply.

• All games use a certified Random Number Generator (RNG) that has been independently audited to ensure true fairness and randomness.
• Minimum and maximum bet limits for each game are displayed within the game interface itself.
• Game results are final once a round is completed. No appeals regarding game outcomes will be entertained, except in cases of verifiable technical failure.
• In the event of a technical interruption during gameplay, winbox apps reserves the right to void the round in question and return the stake to the player's account balance.
• The use of automated software, bots, or any tool designed to gain an unfair advantage is strictly prohibited.

For Sports Betting, winbox apps uses real-time updated odds. Confirmed bets cannot be cancelled except under circumstances specifically stated in our Sports Betting terms.

Player winbox apps are expected to conduct themselves respectfully and responsibly at all times. The following behaviors are strictly prohibited and may result in disciplinary action, including warnings, temporary suspension, or permanent account termination:

• Using offensive language, threats, or abusive language toward support staff or other players.
• Sharing your account login credentials with any other party.
• Allowing others to use your account or using another person's account.
• Engage in or facilitate any activity related to fraud, money laundering, or terrorism financing.
• Manipulating games through collusion, sandbagging, or any other unfair means.
• Exploit bugs or system vulnerabilities. Any bugs discovered must be reported to customer support immediately.

Winbox apps continuously monitoring all account activity through an automated fraud detection system. We reserve the right to investigate any account displaying suspicious activity patterns without prior notice.

Winbox apps reserves the right to suspend or terminate any player's account, whether temporarily or permanently, for the following reasons:

• Breach of any terms and conditions set out in this document.
• Suspected or confirmed fraudulent activity, money laundering, or system abuse.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Requests from legitimate regulatory authorities or law enforcement agencies.
• Accounts that have been inactive for more than 12 consecutive months with no activity.

Players may also request voluntary account closure at any time by contacting customer support winbox apps. Any valid funds will be returned upon completion of the verification process, within 7 business days.

In cases of termination due to terms violation, winbox apps reserves the right to forfeit any bonus balance remaining in the relevant account. Any original deposit balance that is verifiably legitimate will be returned in accordance with our internal procedures.

To the extent permitted by applicable Malaysian law, winbox apps is not liable for:

• Any financial losses incurred through use of the platform, including losses from games conducted fairly.
• Service disruptions caused by technical maintenance, third-party cyberattacks, or circumstances beyond our control (force majeure).
• Delays in deposit or withdrawal processing caused by third-party payment service providers such as banks or eWallet processors.
• Indirect, consequential, or special losses arising from the use of or inability to use the platform.
• Unauthorised third-party access to your account resulting from your own negligence in safeguarding your login credentials.

Maximum liability amount winbox apps to you under any circumstances shall not exceed your net deposit amount in the 30 days preceding the relevant claim.

The collection, storage, and use of your personal data by winbox apps governed by our separate Privacy Policy, which forms an integral part of these terms and conditions. You are encouraged to read Privacy Policy ours carefully.

In summary, winbox apps committed to:

• Protecting your personal data with 256-bit SSL encryption across all communications between your device and our servers.
• Not sell, rent, or disclose your personal data to third parties without your consent, except where required by law.
• Retaining your data only for as long as necessary for the stated purposes and in compliance with Malaysian legal requirements.
• Granting you access to your personal data and the right to correct any inaccurate information.

Winbox apps is deeply committed to the principles of Responsible Gaming. Online entertainment should remain an enjoyable recreational activity and must never become a source of financial or emotional stress. We provide a range of tools to help you stay in control:

• Daily/Weekly Deposit Limit: Set a limit on how much you can deposit per day or per week directly from your account settings.
• Loss Limit: Set a maximum loss limit that, once reached, will automatically stop your game session.
• Session Time Limits: Set a daily session time limit to ensure you get adequate rest.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Choose to fully self-exclude from the platform for a minimum period of 6 months up to permanently.

If you or someone you know is struggling with gambling, please seek help. Contact the National Counselling Helpline at 15999 or visit the Responsible Gaming ours for more information and support resources.

All content available on the platform winbox apps — including but not limited to logos, trademarks, interface designs, graphics, text, software code, databases, and game content — are the exclusive property of winbox apps or our licensors and is protected under Malaysian and international intellectual property law.

You are prohibited from:

• Copying, reproducing, distributing, or republishing any content from the platform without prior written permission from winbox apps.
• Using the name, logo, or trademarks of winbox apps in any commercial context without authorization.
• Reverse engineering, decompiling, or attempting to extract the source code of any of our platform software.

Any unauthorised use may result in legal action. For enquiries regarding permitted use of content winbox apps, please contact us at support@winboxapps.net.

These terms and conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms, the use of the platform winbox apps, or any transaction made through our platform, shall be resolved through the following procedure:

• Step 1 — Direct Complaint: Contact customer support winbox apps via live chat or email at support@winboxapps.net. We will endeavour to resolve all complaints within 48 hours.
• Step 2 — Escalation: If unsatisfied with the initial resolution, the complaint may be escalated to a senior supervisor via the same email with the subject line "COMPLAINT ESCALATION".
• Step 3 — Arbitration: Should a dispute be unresolvable through internal channels, both parties agree to settle it via binding arbitration in Malaysia, in accordance with the Arbitration Rules of the Kuala Lumpur Regional Centre for Arbitration (KLRCA).

No legal action may be brought against winbox apps after 12 months from the date of the event giving rise to the claim.